In the current demanding IT environment, our primary task is to ensure top-quality, reliable and secure service for installed devices. scanservice is the authorized and certified Service Centre for various brands of document scanners for the Czech Republic and Slovakia.
This authorization gives us the responsibility to follow strict rules outlined by the manufacturers. These include response times to service calls, the number of service technicians related to the number of installed devices, their in-depth training, as well as an inventory of consumables for the installed equipment.
We maintain thorough and detailed service call records and these are available upon request.
DICOM transferred all On-site PlusPac service contracts for the Czech Republic and Slovakia to scanservice in March 2014.
scanservice will also continue to provide On-site service support for newly purchased scanners from DICOM.