Our primary task is to ensure top-quality, reliable and secure service for all installed devices. As the authorized and certified Service Centre for various brands of document scanners for the Czech Republic and Slovakia, we can offer you:

Alaris Replacement

3YAUR FREE (3-year Advanced Unit Replacement Warranty Alaris)

  • Scanner registration, defects and failures are reported directly to Kodak Alaris (English only)
  • Scanner replacement within 2 – 5 working days (depending on scanner type)

3YAUR SCS Alaris

  • We will register the scanner for you
  • Phone and service support 8/5 in Czech language
  • Scanner replacement within 2 – 5 working days (depending on scanner type)

AUR only applies to Departmental and Low-volume scanners up to the i2900 model.

On-site service
  • Technician site visit within 2 working days in the Czech Republic (Slovakia plus 1 day)
  • Replacement of consumables once a year (inspection, complete maintenance and diagnostics of the device) at the installation site, replacement parts and service included
  • Phone and service support 8/5 in Czech language
  • Replacement device available

The on-site service is designed for large-volume scanners. Our goal is to ensure their flawless operation and to prevent interruptions in your workflow.

servicedesk@scanservice.cz
+420 267 009 924
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