Given rapid IT advancement and growth, continuous development and upgrades of software applications are crucial to their flawless functionality. This may involve improvement of the application’s functionality as well as extended functionality required by new operating systems and other changes. This is why scanservice, as part of their software service, provides software application updates for all supported software products. When necessary, the client’s requests are addressed by scanservice staff in cooperation with the software manufacturer’s own programmers. As a result of long-time cooperation, scanservice staff has been authorized to support specific software products. Many solutions and suggestions by scanservice IT department staff have been included in the actual development of production software. Operational reasons often call for the need to update the installed software with additional functions, features, extended functionality, etc. scanservice provides full support in these cases, starting with case study through technical project draft, right to the complete development of a custom-made software application.

SYSTEM DESIGN

scanservice will design optimal software solutions tailored to client’s specific requirements. The design includes selection and recommendation of the most suitable software, operational procedures and software setup. We can also suggest potential program adjustments to customize the final solution to not only fulfill the current needs of the client but to also allow for further future development.

Software installation

Great care is given to installation and basic parameters setup. These are the standard steps performed by scanservice software support staff. Correct installation is absolutely vital for flawless functionality of the entire digitization system. More importantly, it often ensures seamless cooperation of hardware and software components. Only a comprehensive system testing can ensure its long-term flawless operation.

Software development services

Great care is given to installation and basic parameters setup. These are the standard steps performed by scanservice software support staff. Correct installation is absolutely vital for flawless functionality of the entire digitization system. More importantly, it often ensures seamless cooperation of hardware and software components. Only a comprehensive system testing can ensure its long-term flawless operation.

Training

Once the installation is completed, we train the client’s operational staff for actual work, as well as individual activities using the installed applications. The extent and focus of training is agreed upon with the client in advance. They correspond to specific client’s needs and take into account the expertise of specific staff members who will perform individual operational activities.

It primarily involves:

  • System Administrator training
  • IT and Application SW Administrator training
  • Operator training (scanning, indexing, and/or other activities)
  • Application SW Operator training
SW SUPPORT AND MAINTENANCE

Software provided by manufacturer including maintenance:

scanservice provides SW support and maintenance on the manufacturer’s behalf for the following:

  • repair patches
  • update
  • upgrade

All software provided by scanservice is supported, including support and maintenance via phone, fax or e-mail for the following:

  • failure solutions
  • functional tasks backup
  • consultation during new task development and system setup
  • system development

scanservice supplies comprehensive technologies for digitization of documents, books and other special formats and offers a wide range of hardware and software products, including the assurance of subsequent project sustainability.

Our associates draw on their longtime experience with digitization projects. Based on a case study analysis, scanservice will select the optimal solution, set the processes, provide the necessary hardware and software and complete the installation, or alternatively utilize third party software, train the service personnel and last but not least, will continue to provide professional support and development of solutions under the agreed SLA parameters.

Close