Since its founding, scanservice has strived for maximum quality and security of provided services, two key requirements for processing the documents of financial institutions. Quality and Information security are reviewed annually within the supervisory and recertification audits. If a client requests to use his own audit authority to examine our compliance with the security of processing, we are able to comply with this request.
scanservice holds ISO certificates
We employ the following security levels:
- Physical
- work areas divided into security zones, protected by ESS (Electronic Surveillance System) and security cameras
- the ESS is connected to a central security desk with 24/7 operation
- access to the individual zones is restricted to authorized personnel only
- visitors are strictly prohibited from accessing the processing areas
- System
- primary and backup data centre
- dual internet connection
- controlled access to systems and applications
- logging on and monitoring (surveillance system deployed)
- Organizational
- all processes are documented
- Incident Management in place
- Change Management and Problem Management in place
- separate Development, Testing and Operations
- Personnel
- screening workers prior to hire
- security training
- training on the protection of personal data and the protection of confidential information for processing client documents
Quality management is included in each project. A specific quality plan is formulated during the early stages of the project preparation and it is based on the client’s requirements.
Quality is controlled in the following stages:
- document collection
- preparation
- scanning
- data capture and indexing
- finalization
- data and document delivery to client
